Hectronic Service
Hotline
Monday – Friday from 8am to 5pm
For customers with service contract:
Monday – Friday, from 7am to 10pm and Saturday + Sunday, from 7am to 8pm
| Hectronic Support (general) | +49 7703 9388-999 |
| OptiLevel | +49 7703 9388-994 |
| Parking | +49 7703 9388-996 |
| Refuelling | +49 7703 9388-998 |
The telephone hotline is not available on national holidays, Saturdays and Sundays. The hotline is basically toll-free for Hectronic distributors. All other calls are charged at local rates. You will be informed of the applied charges when calling. This service includes no delivery of hardware components and no on-site operations
| Christmas Shutdown | 24 - 31 December 2025 |
| New Year Shutdown | 01 - 06 January 2026 |
| Carnival | 16 - 17 February 2026 |
| Friday after Ascension | 15 May 2026 |
| Friday after Corpus Christi | 5 June 2026 |
| Christmas Shutdown | 24 - 31 December 2026 |
The Hectronic hotline is also available on regional public holidays and during our holiday shutdowns!
The Hectronic hotline is closed on national holidays: