Hectronic - Hotline

Hectronic Service


Hectronic Contact Numbers

Monday – Friday from 8am to 5pm

For customers with service contract:
Monday – Friday, from 7am to 10pm and Saturday + Sunday, from 7am to 8pm

Hectronic Support (general)+49 7703 9388-999
OptiLevel+49 7703 9388-994
Parking+49 7703 9388-996
Refuelling+49 7703 9388-998


The telephone hotline is not available on national holidays, Saturdays and Sundays. The hotline is basically toll-free for Hectronic distributors. All other calls are charged at local rates. You will be informed of the applied charges when calling. This service includes no delivery of hardware components and no on-site operations

Regional Public Holidays and Company Holidays 2023

New Year shutdown03 - 07 January 2023
Three King´s Day06 January 2023
Carnival20 - 21 February 2023
Friday after Ascension19 May 2023
Corpus Christi08 - 09 June 2023
Monday before German Day of Unity02 October 2023
Christmas Shutdown27 - 30 December 2023


The Hectronic hotline is also available on regional public holidays and during our holiday shutdowns!

National Holidays 2023

New Year1 January 2023
Easter07 / 10 April 2023
Labour Day1 May 2023
Ascension Day18 May 2023
Whitmonday29 May 2023
German Day of Unity3 October 2023
All Saint ́s Day1 November 2022
Christmas25 - 26 December 2023


The Hectronic hotline is closed on national holidays!