Hectronic - Hotline

Hectronic Service


Hectronic Contact Numbers

Monday – Friday from 8am to 5pm

For customers with service contract:
Monday – Friday, from 7am to 10pm and Saturday + Sunday, from 7am to 8pm

Hectronic Support (general)+49 7703 9388-999
OptiLevel+49 7703 9388-994
Parking+49 7703 9388-996
Refuelling+49 7703 9388-998


The telephone hotline is not available on national holidays, Saturdays and Sundays. The hotline is basically toll-free for Hectronic distributors. All other calls are charged at local rates. You will be informed of the applied charges when calling. This service includes no delivery of hardware components and no on-site operations

Regional Public Holidays and Company Holidays 2024

New Year Shutdown02 - 07 January 2024
Three King´s Day06 January 2024
Carnival12 - 13 February 2024
Friday after Ascension10 May 2024
Corpus Christi30 - 31 May 2024
Friday afterGerman Day of Unity04 October 2024
Christmas Shutdown23 - 31 December 2024


The Hectronic hotline is also available on regional public holidays and during our holiday shutdowns!

National Holidays 2024

New Year01 January 2024
Easter29 March / 01 April 2024
Labour Day01 May 2024
Ascension Day09 May 2024
Whitmonday20 May 2024
German Day of Unity3 October 2024
All Saint ́s Day1 November 2024
Christmas25 - 26 December 2024


The Hectronic hotline is closed on national holidays!