Hectronic Service

Use our form for returns

To ensure smooth and prompt processing, we require the following information from you.
Once your request has been reviewed, you will receive an RC number by email. This number must be enclosed with the returned item and quoted in all enquiries.

Please note: If you do not have a customer number with Hectronic GmbH, please contact your responsible sales partner.

Customer number *

(four-digit number)

Alternative delivery address

Contact person *

Email *

Telephone number

Department *

Please select Parking Fueling Sensor technology E-Mobility Other

Serial number of the complete unit / Order number / Ticket number *

Item description *

Please select *Control unit LCD *Control unit TOUCH 10.4“ *Control unit TOUCH 11” *Control unit TOUCH 8“ *Control unit TOUCH 9” *Banknote acceptor MEI 1200 Series *Banknote acceptor MEI 900 Series *CCV PIN Pad *CCV SCR C60 *CD800 Card Reader *COMPACT FLASH *ARM9 CONTROLLER *IMX6 CONTROLLER *IMX8 CONTROLLER *VORTEX CONTROLLER *CRYPTO TOUCH CONTR *CVEND HYBRID READER *CVEND contactless *CVEND PINPAD *CVEND PINPAD+CONT *DATA CABLE Parking *DATA CABLE Refuling *EB 104 circuit board *Electrical coin shutter *Vehicle sender *FCI circuit board *FUMO *HEC PIN Keypad *HECOFILL probe *Heater element XXX W *HLS 6010 probe *HLS 7010 probe *HLS6010 Electronics *HLS7010 Electronics *ICT3K7 Hybrid Reader *INGENICO SELF 2000 *MIFARE Card Reader *PROXI Card Reader *LCD Parking *LCD Refuling *MINEO *MINEO2 *2G Modem *4G Modem *4G Modem TELIK *MOT escrow *MOTORREJECT *EMP 860 coin validator *power supply *NK41X *SLIMLINE Nozzle *SLIMLINE II Nozzle *OL CONNECT 1-Channel *OL CONNECT 2-Channel *OL CONNECT 24V *OL CONNECT 4 CH. *OTI UNO-8 *PAYTEC DAVINCI *PAYTEC Card DAVINCI3 *PAYTEC PINPAD *PAYTEC PP DAVINCI3 *PAYTEC UN20 *PAYTEC UPT1000F *PETRO RECEIVER *PETRO Handheld Scanner *PETRO Scanner II *PETROP. OPW petrol nozzle *PETROPOINT QUADER *PETROPOINT tag FVT *PETROPOINT tag HVT *PETROSCAN *DREYER printer *GEBE printer *MCS printer *SANKYO SCR 5210 *SOLAR CONTROLLER + MODULE *SOLAR MODULE *SOLAR CONTROLLER *POWER CABLE Parking *POWER CABLE Refluing *CONNECTOR BRACKET *TIBAR *TRANSPONDER *VALINA CB Card Reader *WAKEUP MASTER *WIRELESS KIT *XENOA ECO KL

Item number

Serial number *

Warranty code / Year of manufacture

A small square sticker with a letter and a number, for example "A25". "A" stands for the month of January and "25" for the year 2025. "B24" would therefore be February 2024.

Fault description *

Photo (pdf,png,jpg,jpeg,zip / max. 5 MB)

Drop file here or click here!

Comments

Procedure if the item cannot be repaired *

Please note: The selection below will only be taken into account if there is no valid warranty claim. If a replacement is supplied as part of an approved warranty claim, the returned part will remain with Hectronic and will not be sent back. Please select Return of the non-repairable item at the customer’s expense Professional disposal of the non-repairable item by Hectronic

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